ChatGPT processes about 2.5 billion user requests daily, and 330 million of them come from the USA. The app became the most downloaded in the world in April, and in June, its downloads in the App Store surpassed the combined figures of TikTok, Facebook, Instagram, and X.
However, despite ChatGPT’s success, Google remains the leader in search query volume, processing about 5 trillion queries per year. Meanwhile, the company is actively implementing its own generative AI features, such as “AI Overviews” and “AI Mode,” which make search more interactive and personalized. New competitors are emerging in the market, such as Perplexity, which recently launched the Comet browser, expanding user choices.
The demand for generative AI in search is growing, but many people approach such responses with caution. According to a survey among Americans, only 8.5% always trust information from Google’s “AI Overviews,” while 21% do not rely on this feature at all. However, more than 40% of respondents rarely or never click on the source links offered by AI and use the answers without additional verification.
Research shows that users often trust ChatGPT in some areas more than human experts, but the level of trust decreases when it comes to sensitive topics, such as legal or medical advice. The perceived reliability of responses also depends on the tone of communication: overly flattering responses are perceived as less trustworthy than neutral ones.
Companies developing AI, such as OpenAI and Anthropic, have begun implementing initiatives to better understand the operation of such systems. They aim to improve the quality of responses and strengthen user trust in new generative AI tools in everyday life.
